Privacy Policy

Effective Date: 1 October 2024

 

At Dentalities, we are committed to protecting your personal data and ensuring your privacy when you interact with our platform. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal data in accordance with Indonesian law.

 

1. Introduction

1.1. Who We Are: Dentalities Shop is an e-commerce platform operated by PT Dentalities Retail Group, based in Indonesia. This Privacy Policy applies to all users of our platform, whether you are a buyer, seller, or visitor.

1.2. Scope: This Privacy Policy applies to all personal data collected through our platform, including our website and mobile applications. It is important that you read this Privacy Policy carefully to understand how we handle your personal data.

1.3. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

 

2. Data We Collect

2.1. Personal Data: Personal data refers to any information that can identify you, either directly or indirectly. This includes, but is not limited to:

  • Identity Data: Name, date of birth, gender, email address, and phone number.
  • Transaction Data: Payment details, billing and delivery addresses, order history.
  • Usage Data: Information about how you use our platform, including your IP address, browser type, and interaction data.
  • Marketing Data: Preferences for receiving marketing communications, survey responses, and participation in promotions.

2.2. How We Collect Data: We collect personal data when you:

  • Register for an account on our platform.
  • Place an order or make a payment.
  • Contact our customer service team.
  • Participate in surveys, promotions, or use our chat functions.

2.3. Data from Third Parties: We may also receive your personal data from third-party sources, such as payment processors, delivery services, and social media platforms if you link your account with us.

 

3. How We Use Your Data

3.1. Purpose of Use: Your personal data may be used for the following purposes:

  • Service Delivery: To process and fulfill your orders, manage your account, and provide customer support.
  • Improvement of Services: To analyze and improve our platform, personalize your experience, and conduct research and analytics.
  • Marketing: To send you promotional materials and updates about our products and services, based on your preferences.
  • Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.

3.2. Disclosure of Data: We may share your personal data with:

  • Service Providers: Third parties that assist us in providing our services, such as payment processors, delivery companies, and IT service providers.
  • Legal Authorities: Governmental or regulatory bodies when required by law.

3.3. International Transfers: If your personal data is transferred outside Indonesia, we will ensure that it is protected in accordance with applicable laws.

 

4. Your Rights

4.1. Access and Correction: You have the right to access and correct your personal data at any time by logging into your account or contacting us directly.

4.2. Withdrawal of Consent: You may withdraw your consent to the use of your personal data at any time. Please note that this may affect our ability to provide you with certain services.

4.3. Marketing Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by adjusting your account settings.

 

5. Security of Your Data

5.1. Data Protection Measures: We use a variety of security measures, including encryption and secure servers, to protect your personal data from unauthorized access, use, or disclosure.

5.2. Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

 

6. Minors

6.1. Age Restriction: Dentalities does not knowingly collect personal data from individuals under the age of 18. If you are a minor, you may only use our services with the consent and supervision of a parent or legal guardian.

 

7. Third-Party Links

7.1. External Links: Our platform may contain links to third-party websites. Dentalities is not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party sites you visit.

 

8. Contact Us

8.1. Questions or Concerns: If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: ask@dentalities.shop
  • Phone: 0812-1204-9191